Finance Jobs in Delaware

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Portfolio Operations Manager in Consumer Banking, you will lead end-to-end improvement programs for Consumer Bank Product Portfolio Operations, driving governance, integrated planning, stakeholder alignment, and change enablement to deliver measurable productivity and process outcomes. This role partners closely with senior leaders to manage priorities, dependencies, risks, and success metrics, while maintaining clear executive-ready communications and a "single source of truth" through strong documentation practices. Bring your experience in program/project delivery, process improvement, agile and/or change enablement, and influencing without authority. Job responsibilities - Lead end-to-end improvement initiatives for Consumer Bank Product Portfolio Operations, managing scope, plans, execution, and stakeholder alignment. - Run program governance and delivery management, including cadences, status reporting, milestone tracking, decision/risk logs, and escalations to ensure follow-through. - Manage readiness and change adoption by coordinating impacted teams, communicating key dates, and delivering change enablement (comms plans, training support, adoption tactics). - Partner with senior leaders to manage priorities, dependencies, risks, sequencing, resourcing, and success metrics as needs shift. - Own and continuously improve documentation and delivery assets, maintaining Confluence/SharePoint repositories (FAQs, timelines, comms, training) plus standardized structures, workflows, trackers, templates, and playbooks. - Build insight and automation solutions (e.g., Alteryx, ) and run feedback measurement (e.g., SurveyMonkey) to assess readiness/adoption and turn insights into actions. - Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives - Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices - Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized - Implements a product-level collection strategy consisting of controls, financials, and resourcing needs Required qualifications, capabilities, and skills - 5+ years of experience or equivalent expertise in program management or performance optimization - Proven ability to manage and implement operational effectiveness initiatives - Proven ability to operate within the product development life cycle and agile methodologies - Demonstrated ability to lead end-to-end programs/projects: scoping, planning, integrated schedules, dependencies, risks/issues, governance, delivery, and closure. - Strong stakeholder management and influence skills; able to drive outcomes without direct authority. - Proven executive-ready communications skills (clear status, risks/asks/decisions, presentations, and written updates). - Experience building and running program governance (cadences, action tracking, escalation paths, decision management). - Practical experience with change enablement (communications planning, readiness, training/support, feedback loops). - Process improvement capability (workflow redesign, standardization, playbooks/templates, continuous improvement mindset). - Strong documentation and knowledge management skills (maintaining a "single source of truth," writing FAQs/runbooks). - Strong organization, attention to detail, and independence; able to manage multiple workstreams and shifting priorities. Preferred qualifications, capabilities, and skills - Experience in consumer banking and/or Product Portfolio Operations (or similar product operations/portfolio management environments). - Hands-on experience with Atlassian tools (e.g., Confluence; Jira experience a plus). - Experience with workflow/application tools (e.g., ) to support intake, tracking, operational workflows, plans, and reporting. - Alteryx experience (report development and repeatable analytics). - Experience administering and analyzing surveys (e.g., SurveyMonkey) to support readiness/adoption measurement. - Familiarity with Lean concepts (waste elimination / Muda) and/or formal process mapping methods. ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Introductory Marketing Language: Help shape how Chase Card Services engages customers in moments that matter - responsibly, compliantly, and effectively. In this role, you'll combine risk judgment with hands-on analytics to improve cures, recoveries, and customer outcomes across call, text/SMS, email, and letters. You'll design test-and-learn programs, translate results into clear actions, and influence strategy at scale. Join Risk Management and Compliance and help keep JPMorganChase strong, resilient, and customer-centered. As an Analytics Associate, Card Risk Management in Chase Card Services, Risk Management and Compliance (Collections Risk Criteria Team), you will develop and execute customer outreach strategies across channels while building short-term and long-term analytics to measure performance, manage risk, and guide strategy decisions. You will design test-and-learn programs, define eligibility and targeting frameworks, monitor operational and customer impact, and deliver leadership-ready insights and recommendations. You will partner closely with Operations, Legal, Compliance, Product, Analytics, Technology, and Credit Strategy to ensure end-to-end execution within the firm's risk appetite and regulatory expectations. Job Responsibilities: - Develop multi-channel outreach strategies (call, text/SMS, email, letters) aligned to business objectives, customer experience, and risk appetite. - Analyze short-term outreach performance to diagnose drivers, identify issues/opportunities, and recommend rapid iterations to improve outcomes. - Build long-term measurement frameworks (KPIs, definitions, attribution, governance) that enable durable performance monitoring and roadmap decisions. - Design test-and-learn experiments (segmentation, channel mix, cadence, messaging, timing) including hypotheses, success metrics, and evaluation plans. - Execute experimentation measurement (test/control design, eligibility rules, operational feasibility checks) and synthesize results into actions. - Optimize engagement, cures, recoveries, and cost-to-collect while balancing customer impact, operational constraints, and compliance requirements. - Define eligibility and targeting criteria to ensure the right customers receive the right treatment at the right time, incorporating risk controls. - Monitor KPIs such as contact rate, right-party contact, response rate, promise-to-pay, cure/roll rates, recovery dollars, complaints, opt-outs, and capacity impacts. - Deliver recurring reporting and insights for senior management, highlighting trends, risks, tradeoffs, and recommended actions. - Conduct risk assessments for regulatory, operational, customer harm, and reputational risks; implement mitigations and document controls. - Collaborate cross-functionally to align strategy, execution, and governance across stakeholders and adapt to policy/regulatory changes. Required Qualifications, Capabilities, and Skills: - Bachelor's degree or equivalent relevant experience. - Minimum 1+ years of experience in credit risk, collections/servicing strategy, controls, compliance, audit, or a related function within financial services. - Minimum 1+ years of hands-on analytics experience supporting strategy decisions (short-term performance diagnosis and longer-term frameworks/automation). - Demonstrated knowledge of the account lifecycle (portfolio management through collections/recovery) and associated risk considerations. - Proven experience developing or optimizing outreach/channel strategies (segmentation, eligibility, cadence, messaging, channel mix, and timing). - Ability to design and evaluate experiments (hypothesis development, success metrics, measurement methodology, and interpretation of results). - Experience monitoring and explaining operational KPIs and translating them into actionable recommendations and governance decisions. - Strong risk and control mindset, including identifying customer harm/compliance risks and implementing mitigations. - Excellent stakeholder management across Operations, Legal, Compliance, Product, Analytics, Technology, and Credit Strategy. - Strong written and verbal communication skills, including executive-ready narratives, readouts, and recommendations. - Strong organizational skills, including ability to manage multiple priorities, timelines, and cross-functional dependencies. Preferred Qualifications, Capabilities, and Skills: - Advanced analytics/tooling (e.g., SQL; Python or SAS; Tableau/Power BI) to enable repeatable insights and reporting automation. - Experience with test governance (documentation, controls, audit readiness, and compliance partnership) for customer communications. - Familiarity with communications compliance considerations (e.g., consent/opt-out management, complaint monitoring, channel policies). - Experience balancing capacity and operational constraints (dialer capacity, agent staffing, vendor/print lead times) in strategy design. - Background in customer-centered strategy incorporating fairness, vulnerability considerations, and complaint/dispute trend analysis. - Comfort presenting to senior leaders, including succinct executive summaries and clear decision asks. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.