ER & Operations Lead

Lead Employee Relations and People Operations activities across a multi-site organisation, acting as the first point of contact for complex ER matters while supporting policy, governance, compliance and operational improvement. You'll partner with managers and senior stakeholders to deliver a consistent, high-quality people service.

Client Details

Are you an experienced HR professional looking for a role that combines Employee Relations expertise with People Operations leadership?

We're supporting a leading financial services organisation in the search for an ER & Operations Lead. This is a newly created role offering the opportunity to make a genuine impact across a multi-site business while helping to shape and enhance the people function.

Description

• Acting as the lead contact for complex Employee Relations matters

• Coaching and supporting managers through disciplinary, grievance, absence, performance and capability cases

• Overseeing people processes across the full employee lifecycle

• Maintaining and developing HR policies, procedures and governance frameworks

• Supporting risk, compliance and regulatory activities, including SMCR requirements

• Analysing people data and trends to drive continuous improvement

• Identifying opportunities to improve processes and enhance the employee experience

Profile

• Strong Employee Relations background

• Experience within HR Operations, Shared Services or People Partnering

• Knowledge of UK employment law and HR best practice

• Experience within a regulated environment would be advantageous

• SMCR experience would be beneficial

Job Offer

• Salary up to £53,000

• Hybrid working (50% office based)

• Solihull location with free parking

• 35-hour working week

• Exposure to senior stakeholders and strategic projects

• Private medical insurance

• Matched pension contributions

• 25 days annual leave plus bank holidays and your birthday off

• Opportunities for professional development and career progression.

• A chance to make a real impact in a regulated, purpose-driven organisation.