Universal Banker

Universal Banker - Midland States Bank Midland States Bank seeks a Universal Banker to deliver exceptional customer service across our Banking, Insurance & Investment products. You will open and service accounts, process transactions, support digital banking, and recommend appropriate financial solutions. Using state-of-the-art technology, you'll help clients navigate everyday banking needs, resolve issues, and improve their financial well-being. Collaborating with a team that values integrity and customer focus, you'll cross-sell services, maintain compliance with banking regulations, and contribute to a positive branch environment.

Responsibilities

• Provide in-branch and digital banking support to consumer and small business clients

• Open, maintain, and close checking, savings, CD, and other deposit accounts

• Process teller transactions including deposits, withdrawals, payments, and transfers

• Educate customers on online, mobile, and ATM banking tools and troubleshoot basic issues

• Assess customer needs and recommend appropriate banking, insurance, and investment products

• Meet or exceed sales, referral, and customer satisfaction goals

• Ensure compliance with bank policies, KYC/AML, and all relevant regulations

• Accurately balance cash drawer and reconcile discrepancies

• Support branch operations including documentation, recordkeeping, and reporting

• Collaborate with team members to deliver a consistent, high-quality customer experience Required Skills

• Retail banking operations

• Cash handling and balancing

• Customer relationship management (CRM) software

• Sales and cross-selling techniques

• Knowledge of banking, insurance, and basic investment products

• Regulatory compliance (KYC/AML/Bank Secrecy Act)

• Digital and mobile banking platforms

• Account opening and documentation

• Problem resolution and de-escalation

• Data entry and basic MS Office skills