Loan Servicing Operations Specialist

North Easton Savings Bank seeks a Loan Servicing Operations Specialist to support our biotechnology and pharmaceutical-focused portfolio. In this role, you will process and maintain loan accounts, payments, and payoff requests, ensuring data accuracy and regulatory compliance. You'll monitor portfolios for exceptions and delinquencies, assist with audits, and respond to servicing inquiries. Working in our innovative, collaborative culture, you'll partner with lending and compliance teams to enhance processes and support impactful financing in healthcare innovation.

Responsibilities

• Process and maintain loan accounts, payments, adjustments, and payoff requests with high accuracy

• Monitor loan portfolios for delinquencies, exceptions, and compliance with bank and regulatory standards

• Reconcile loan system data with core banking and reporting tools, resolving discrepancies promptly

• Respond to internal and external inquiries regarding loan status, documentation, and servicing issues

• Prepare and review loan documents, notices, and statements in line with regulatory requirements

• Support audits, examinations, and internal controls by maintaining organized, complete records

• Collaborate with lending, compliance, and finance teams to improve servicing workflows and controls

• Use servicing software and reporting tools to generate operational and compliance reports

• Assist in process improvement initiatives focused on efficiency, risk reduction, and customer experience

• Adhere strictly to privacy, data security, and banking regulations in all servicing activities Required Skills

• Loan servicing

• Commercial and consumer lending operations

• Banking regulations and compliance

• Loan documentation review

• Core banking and servicing systems

• Data reconciliation and reporting

• Excel and financial reporting tools

• Audit and examination support

• Process improvement

• Customer service and stakeholder communication