Head Teller

Peoples National Bank is seeking a Head Teller to lead frontline operations at our community-focused branch. In this on-site role, you will supervise tellers, ensure accurate cash handling, and maintain vault, ATM, and drawer controls. You'll model outstanding customer service, assist with complex transactions, and resolve issues promptly. The Head Teller enforces security and regulatory policies, supports sales goals through referrals, and trains staff on procedures and systems. Join a relationship-driven team with local decision-making and opportunities for growth in community banking.

Responsibilities

• Supervise and coach tellers to deliver accurate, friendly customer service

• Oversee daily cash operations, including drawer limits, vault, and ATM balancing

• Process complex transactions, account inquiries, and problem resolution

• Monitor compliance with bank policies, security, and regulatory requirements

• Support branch sales goals by identifying and referring customer needs

• Train new tellers on procedures, systems, and customer service standards

• Approve overrides and handle escalated customer issues

• Assist with branch audits, reporting, and end-of-day balancing Required Skills

• Cash handling

• Banking operations

• Customer service

• Transaction processing

• Vault management

• Teller balancing

• Fraud detection

• Sales of banking products

• Regulatory compliance (banking)

• Branch cash reconciliation