Business Quality Manager

A well-established private bank is seeking a Business Standards & Quality Manager to join its Compliance / Training & Competence (T&C) function. This is an excellent opportunity for a Paraplanner or suitability reviewer looking to transition into a broader compliance-focused role, with clear progression into a T&C Supervisory position over time.

The Role

You will play a key role in ensuring high standards of advice and documentation across the business through detailed client file reviews. Working closely with advisers and T&C Supervisors, you will provide valuable feedback, identify trends, and contribute to training and coaching strategies.

Key responsibilities include:

• Conducting client file reviews to assess advice suitability and documentation quality

• Delivering constructive feedback to advisers and identifying performance trends

• Supporting T&C Supervisors with oversight and coaching initiatives

• Maintaining and enhancing T&C processes and supervisory documentation

• Assisting with projects and technical support alongside senior stakeholders

• Ensuring adherence to regulatory standards and internal compliance frameworks

About You

• Experience in paraplanning, file review, or advice suitability assessment

• Understanding of the Training & Competence (T&C) framework (desirable)

• Knowledge of COBS, ICOBS and/or MCOB

• Strong analytical skills with the ability to assess complex cases

• Excellent communication skills, both written and verbal

• Highly organised with the ability to manage workloads independently

• Proactive, detail-oriented, and comfortable working with stakeholders across the business

Qualifications

• Level 4 Diploma (or equivalent) in Financial Planning or Investment Management required

What's on Offer

• Competitive salary (£55k-£65k, with potential flexibility)

• Discretionary bonus

• Comprehensive benefits package (including private healthcare, pension, life assurance)

• Hybrid working model (4 days office-based)

• Strong career progression within the T&C / Compliance function

This is a fantastic opportunity to move into a strategic compliance role within a highly reputable banking environment, offering both variety and long-term career development.