Assistant Head Teller

Peoples National Bank is seeking an Assistant Head Teller to help lead teller operations in a community-focused branch environment. This role supports the Head Teller in supervising daily teller activities, ensuring accurate cash handling, and maintaining compliance with banking regulations. The Assistant Head Teller coaches and trains tellers, assists with scheduling, and handles complex transactions and customer issues. You'll promote bank products through referrals, support strong customer relationships, and help safeguard the branch through sound security and balancing procedures, contributing to our relationship-driven service model.

Responsibilities

• Supervise daily teller line operations and ensure adherence to bank policies and procedures

• Provide training, coaching, and performance feedback to tellers

• Handle complex transactions, overrides, and customer issue escalation

• Balance vault, cash drawers, and reconcile discrepancies

• Assist with scheduling, staffing, and workflow management for the teller line

• Promote bank products and services through referrals and cross-selling

• Ensure strong customer service and support relationship-based banking

• Monitor security, compliance, and fraud-prevention procedures

• Support branch management with reporting and operational tasks

• Assist with onboarding and mentoring new team members Required Skills

• Cash handling

• Banking operations

• Customer service

• Teller systems/CORE banking software

• Transaction balancing and reconciliation

• Regulatory compliance (BSA/AML, Reg CC, etc.)

• Vault and cash drawer management

• Sales and cross-selling of banking products

• Team leadership and coaching

• Microsoft Office (Excel, Word, Outlook)