Incident Manager
Ashdown Group
Incident Manager and Command Centre Lead - Large financial services company - Salary circa £80,000 plus bonus, 10% pension and benefits - London based hybrid role (3 days per week in the office) A leading financial services company is looking for a Team Lead for its Incident Management and Command Centre function. This is a great opportunity where progression into senior management is available in the coming years. The role will take ownership of the UK Command Centre, developing leadership capability while managing business-critical incidents and helping shape the future of IT Operations. Duties will include: - Leading the UK Command Centre and supporting the development of a high-performing team. - Managing Major Incidents from initiation through to service restoration. - Chairing technical and management bridge calls during critical incidents. - Coordinating multiple technology teams to restore business-critical services. - Providing clear updates to technical teams, senior management and executive stakeholders. - Driving continual service improvement through post-incident reviews and trend analysis. - Supporting operational projects and helping improve Incident Management processes. - Developing reporting, KPIs and operational performance metrics. To be considered suitable you will need the following skills/experience: - Technical background as either, Incident Manager, Major Incident Manager, Command Centre Team Lead, NOC Team Lead, IT Operations Lead, Senior Systems Administrator - Experience managing or coordinating Major Incidents within a large enterprise environment. - A good understanding of how a Command Centre or IT Operations Centre functions. - Confidence communicating with both technical teams and senior business stakeholders. - Strong stakeholder management and communication skills. - A passion for continuous improvement and developing operational excellence.