Sierra

Sierra at XYZ Tech Inc. seeks a part-time IT Specialist available days, nights, and weekends to support innovative software and data solutions. Based in Chicago, IL, you will troubleshoot application and system issues, assist with installations and configurations, and resolve tickets from clients and internal teams. You'll document resolutions, collaborate with engineers on cutting-edge projects, and help optimize performance. Working in a diverse, inclusive culture, you'll gain continuous learning opportunities and grow your skills in a fast-paced, technology-driven environment.

Responsibilities

• Provide technical support for software applications and basic infrastructure issues

• Troubleshoot and resolve tickets related to systems, networks, and user access

• Assist clients and internal teams with installation, configuration, and updates

• Document incidents, solutions, and best practices in the ticketing system

• Collaborate with cross-functional teams on innovative tech projects

• Support system monitoring and escalate complex issues as needed

• Maintain excellent customer service and clear communication with stakeholders

• Participate in continuous learning to stay current on tools and technologies Required Skills

• Technical support

• Troubleshooting

• Software installation

• Network basics

• Ticketing systems

• Customer service

• Incident documentation

• Remote support tools

• Windows/mac

• OS administration

• Time management