Service Designer

Service Designer

Location: Remote

Rate: 575/day Inside IR35

Duration: 3 month (extension likely)

Clearance: Active SC

Overview

We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio.

This is an opportunity to contribute to high-profile government programmes that support critical public services.

Key Responsibilities

Design and improve end-to-end user journeys across complex digital services

Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers Facilitate workshops to understand user needs, pain points, and service improvements

Produce service blueprints, journey maps, process maps, and design artefacts

Apply user-centred design principles to shape service improvements

Support discovery, alpha, beta, and live delivery phases Ensure services are designed to meet user needs while aligning with business and operational objectives

Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement

What We're Looking For

Strong experience as a Service Designer within complex digital transformation programmes

Experience working within multidisciplinary Agile teams

Ability to map and improve end-to-end services and user journeys

Strong workshop facilitation and stakeholder engagement skills

Experience producing service design artefacts including service blueprints and journey maps

Excellent communication skills with the ability to simplify complex problems

Comfortable working in large, fast-paced organisations with multiple stakeholders

Nice to Have

Government or public sector experience (particularly GDS environments)

Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes

Familiarity with GDS Service Standard and user-centred design methodologies