Service Delivery Manager

Lynx Recruitment is looking for an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform. This is an exciting opportunity to work within a collaborative, multi-team environment, supporting enterprise-level services that underpin a high-volume customer-facing application.

You'll play a key role in ensuring operational excellence, driving continual service improvements, and acting as the bridge between technical delivery teams and customer stakeholders.

Key Responsibilities

• Manage service delivery in line with SLAs and KPIs.

• Lead service reviews, reporting and governance meetings.

• Ensure ITIL processes, including Incident, Problem and Change Management, are followed.

• Act as the main escalation point for service-related issues.

• Coordinate delivery across multiple teams and suppliers.

• Drive service improvements using operational data and performance metrics.

• Build strong relationships with customer and internal stakeholders.

Requirements

Essential

• Experience as a Service Delivery Manager in a managed services environment.

• Strong knowledge of ITIL service management.

• Experience managing business-critical services and multi-vendor environments.

• Ability to manage stakeholders and communicate effectively.

• Experience with SLA/KPI reporting and continuous service improvement.

Desirable

• Experience with AWS or Azure.

• Knowledge of ServiceNow, Jira or similar tools.

• Experience supporting digital or eCommerce platforms.

• Background in travel, aviation or other high-volume environments.

What's on Offer

• Competitive salary and benefits.

• Flexible hybrid working.

• Opportunity to work on a large-scale enterprise platform using modern cloud technologies.

• Ongoing professional development and career progression.