Senior Technician - Infrastructure

Senior Ifrastructure Technician

20.44 per hour

Monday - Friday 37.5 hours

Temporary Contract

Norwich

We are looking for an experienced Senior Infrastructure Technician to provide third-line technical support The role will be responsible for maintaining and supporting critical digital infrastructure, including EOC systems, Windows server infrastructure, LAN/WAN networks, telephony and business applications .

You will act as a senior technical resource within the Digital Team, supporting complex technical issues, maintaining system availability and contributing to infrastructure, security, asset management and digital projects.

Key Responsibilities

• Provide third-line technical support across networks, hardware, software, telecommunications and critical EOC systems.

• Manage the daily maintenance, monitoring and availability of Trust-wide digital infrastructure.

• Act as a senior technical resource, supporting and advising first- and second-line technicians.

• Diagnose and resolve complex technical issues, escalating to third-party suppliers where required.

• Plan and deliver system upgrades, repairs, maintenance and technical improvements.

• Monitor system and network health and ensure issues, risks and incidents are appropriately escalated.

• Support technical workstreams within digital and infrastructure projects.

• Provide technical advice to managers and users on systems, infrastructure and resilience.

• Assist with the specification and procurement of hardware, software and digital systems, ensuring value for money.

• Maintain IT asset records, supplier information and contracts.

• Support information governance, digital security and compliance requirements.

• Provide technical training and guidance to users when required.

• Participate in the on-call rota and provide technical support during major incidents.

• Deputise for the Digital Delivery Manager (Infrastructure) when required.

• Manage and prioritise your own workload while supporting wider Digital Team requirements.

What We're Looking For

The ideal candidate will have strong experience in third-line infrastructure support , with a broad technical understanding of networks, servers, hardware, telephony and business-critical applications. You will be confident troubleshooting complex issues, working with suppliers and supporting technical projects within a fast-paced environment.

Acorn by Synergie acts as an employment agency for permanent recruitment.