Senior Manager, Salesforce CRM Systems

Global Partners LP seeks a Senior Manager, Commercial Systems & Salesforce to lead the design, optimization, and governance of Salesforce and adjacent sales/marketing systems for our Energy & Utilities business. Partnering with Sales & Business Development, you will own CRM strategy, roadmap, and data integrity; translate commercial needs into scalable system solutions; and oversee integrations with forecasting, pricing, and reporting tools. You will manage a small team and vendors, champion user adoption, define KPIs, and deliver analytics that drive revenue growth, margin improvement, and operational excellence in a safety-focused, collaborative culture.

Responsibilities

• Own Salesforce and commercial systems strategy, roadmap, and governance for Sales & Business Development

• Lead configuration, customization, and optimization of Salesforce and related tools to support commercial processes

• Ensure data integrity, data governance, and high-quality reporting for sales, pipeline, and margin analytics

• Collaborate with Sales, Marketing, Finance, and Operations to translate business needs into scalable system solutions

• Manage integrations between Salesforce and ERP, pricing, forecasting, and marketing systems

• Develop dashboards, KPIs, and analytics that drive revenue growth and process efficiency

• Lead and mentor a small team of admins/analysts and manage external vendors/consultants

• Drive user adoption through training, documentation, and change management

• Maintain strong focus on security, compliance, and safety in system design and use

• Continuously identify and implement improvements that enhance commercial effectiveness and customer experience Required Skills

• Salesforce administration

• Salesforce Sales Cloud configuration

• CRM data governance and quality

• Systems integration (APIs, middleware)

• Sales analytics and reporting (e.g., Power BI/Tableau)

• SQL or CRM data querying

• Business process design for Sales & BDProject and change management

• Vendor and stakeholder management

• Energy & Utilities or B2

• B commercial operations knowledge