Senior Manager, Sales Operations & Support

Cable One, operating as Sparklight, is seeking a Senior Manager, Sales Operations & Support to lead processes, tools, and teams that power our residential sales organization. You will oversee forecasting, pipeline management, and performance reporting while improving workflows between sales, customer care, and field operations. Partner with leaders to refine KPIs, optimize CRM usage, and enhance sales support for reps serving smaller and mid-sized communities. This role blends analytics, process design, and people leadership to drive growth and an excellent customer experience.

Responsibilities

• Lead the residential sales operations and support function for Cable One/Sparklight.

• Own sales forecasting, pipeline management, and performance reporting across markets.

• Optimize CRM usage, tools, and workflows to improve sales productivity and data quality.

• Design and refine KPIs, dashboards, and analytics to inform sales strategy and execution.

• Collaborate with sales, customer care, marketing, and field operations to streamline end-to-end sales processes.

• Oversee sales support teams that assist field and inside sales reps with orders, pricing, and customer issues.

• Identify and implement process improvements to reduce friction and enhance the customer experience.

• Support planning for territories, quotas, and incentive structures in partnership with sales leadership.

• Ensure data governance, documentation, and standard operating procedures for sales operations activities.

• Coach, develop, and mentor team members in a collaborative, customer-centric culture.

Required Skills

• Sales operations management

• Salesforce or similar CRM administration

• Sales analytics & reporting

• Sales forecasting & pipeline management

• Process design & optimization

• KPI development & performance dashboards

• Cross-functional project management

• Incentive compensation & quota management

• Excel/BI tools (e.g., Power BI, Tableau)

• Team leadership & stakeholder communication