Sales Consultant

CarMax is seeking a Sales Consultant to deliver a transparent, no-haggle car-buying experience in our retail stores. You will greet customers, understand their needs, and guide them through vehicle selection, test drives, and financing options while upholding our integrity-driven culture. Bilingual fluency in Portuguese or Spanish and English is preferred to support diverse customers. You will use digital tools and CRM systems to manage leads, follow up on inquiries, and meet sales goals. Ongoing training, clear career paths, and a collaborative team environment support your growth in a stable, nationwide brand.

Responsibilities

• Welcome and engage customers, building trust through friendly, consultative service

• Assess customer needs and recommend appropriate vehicles from Car

• Max's inventory

• Coordinate and conduct test drives while ensuring safety and compliance

• Explain Car

• Max's no-haggle pricing, financing options, and protection plans

• Use digital tools and CRM systems to manage leads and customer follow-up

• Achieve individual and team sales goals while maintaining high customer satisfaction

• Support bilingual customers in Portuguese or Spanish and English

• Collaborate with store, service, and finance teams to ensure smooth transactions

• Maintain up-to-date product and inventory knowledge

• Uphold Car

• Max standards for integrity, transparency, and diversity-focused culture Required Skills

• Retail sales

• Customer relationship management

• Bilingual communication (Portuguese or Spanish & English)

• Point-of-sale systems

• Lead follow-up

• Product knowledge (automotive)

• Upselling and cross-selling

• Negotiation within fixed pricing models

• CRM software usage

• Time management