Residential Drain and Sewer Sales Consultant

Boston Standard / New England Ductless is seeking a Drain/Sewer Sales Advisor to join our customer-first HVAC and plumbing team. In this role, you'll visit residential homes across Greater Boston, assess drain and sewer issues, and present clear, solution-focused options. You'll perform basic diagnostics, review camera findings with customers, and build trust through honest, no-pressure recommendations. Working closely with our drain and plumbing crews, you'll prepare estimates, close sales, and ensure work is scheduled efficiently. This is a hands-on, field-based role with training, growth opportunity, and year-round stability.

Responsibilities

• Meet with residential customers to assess drain and sewer issues and propose solutions

• Perform in-home inspections, basic diagnostics, and camera inspections as needed

• Educate customers on repair, replacement, and maintenance options and pricing

• Prepare and present detailed estimates and secure customer approvals

• Coordinate with drain/sewer and plumbing crews to schedule and execute sold work

• Maintain accurate records in CRM, including notes, estimates, and follow-ups

• Achieve sales and conversion targets while maintaining high customer satisfaction

• Uphold safety, cleanliness, and professionalism in customers' homes Required Skills

• In-home sales

• Drain and sewer systems knowledge

• Basic plumbing diagnostics

• Use of inspection/camera equipment

• Estimate preparation

• CRM and sales documentation

• Customer needs assessment

• Technical presentation of options

• Upselling and cross-selling

• Knowledge of local plumbing codes