Process & Systems Training Specialist

TD Synnex seeks a Process Training Specialist to design, deliver, and optimize training that supports our cutting-edge software solutions. In this hybrid San Francisco-based role, you will analyze current workflows, document standard operating procedures, and translate complex technical processes into clear, engaging learning content. Partner with cross-functional IT and product teams to identify skill gaps, build role-based training paths, and track effectiveness with data-driven metrics. You'll thrive in our collaborative, innovation-focused culture and have opportunities for continuous learning and impactful career growth.

Responsibilities

• Design and deliver process and systems training for technical and business teams

• Analyze workflows and document clear, scalable standard operating procedures (SOPs)

• Translate complex IT and software processes into user-friendly training materials

• Partner with cross-functional teams to assess skill gaps and define training needs

• Develop role-based learning paths and e-learning modules using an LMSMeasure training effectiveness using data and recommend continuous improvements

• Support process changes and new technology rollouts with targeted training

• Maintain up-to-date documentation aligned with evolving tools and practices Required Skills

• Process mapping

• Technical writing

• Learning Management Systems (LMS) administration

• Instructional design

• Data analysis and reporting

• Workflow automation tools (e.g., Jira, Service

• Now) Training facilitation

• Software development lifecycle (SDLC) knowledge

• Quality assurance and compliance

• Change management