Personal Banker

Bank Iowa is seeking a customer-focused Personal Banker to deliver tailored financial solutions in our community-focused branches. You will open and service deposit accounts, support consumer lending, and guide clients in using digital banking tools. In this role, you'll build lasting relationships, identify needs, and recommend products that support customers' financial goals. You'll work in a collaborative, inclusive environment that values integrity, teamwork, and community engagement, with opportunities for professional development and career growth within our Iowa banking network.

Responsibilities

• Build and maintain relationships with personal banking clients, delivering exceptional customer service

• Open and service checking, savings, CDs, and other deposit accounts

• Identify client needs and recommend appropriate banking products, digital tools, and services

• Process everyday transactions including deposits, withdrawals, transfers, and payments accurately

• Assist customers with online and mobile banking enrollment and troubleshooting

• Support consumer lending by gathering documentation and initiating applications

• Educate clients on financial solutions that support their goals and financial wellness

• Adhere to bank policies, regulations, and security procedures to minimize risk and fraud

• Collaborate with branch team members to meet sales and service goals

• Participate in community and outreach activities representing Bank Iowa's values Required Skills

• Customer service

• Retail banking operations

• Account opening and maintenance

• Cash handling and balancing

• Consumer lending basics

• Banking regulations (Reg E, BSA, KYC)

• Sales and cross-selling

• CRM or banking systems

• Digital/online banking support

• Financial needs analysis