MFH Loan Specialist

GreenState Credit Union seeks an MFH Loan Specialist to guide members through mortgage and home financing solutions. You will counsel members on loan options, analyze credit and income, collect and verify documentation, and ensure files meet lending policies and regulatory requirements. In this member-focused, community-driven role, you'll collaborate with underwriting and branch teams, deliver exceptional service, and support outreach to grow mortgage business while advancing your career in a stable, mission-driven organization.

Responsibilities

• Guide members through the mortgage and home loan process from application to closing

• Evaluate credit, income, and collateral to determine loan eligibility and appropriate products

• Explain mortgage products, terms, rates, and fees in clear, member-friendly language

• Collect, verify, and process loan documentation in compliance with credit union and regulatory standards

• Coordinate with underwriting, processing, and closing teams to ensure timely, accurate loan decisions

• Maintain accurate records, pipelines, and follow-up activities within lending systems and CRM tools

• Identify member needs and cross-sell appropriate credit union products and services

• Ensure adherence to lending policies, fair lending laws, and all regulatory requirements

• Provide exceptional member service, resolving questions and issues promptly

• Support community and branch-level outreach to grow mortgage and home financing business Required Skills

• Mortgage lending

• Loan origination systems (LOS)

• Credit analysis

• Income and asset verification

• Regulatory compliance (e.g., RESPA, TILA, ECOA)

• Risk assessment and underwriting support

• Documentation and file management

• Customer relationship management (CRM)

• Financial counseling and needs assessment

• Microsoft Office and lending software