Manager, SMB Sales Engineering

Cable One (Sparklight) is seeking a Manager, SMB Sales Engineering to lead a team of technical sales engineers supporting small and mid-sized business customers. In this role, you will guide solution design for high-speed internet, voice, and related connectivity services, ensuring proposals meet customer needs while aligning with network capabilities and profitability goals. You will coach and develop sales engineers, refine pre-sales processes, partner closely with Sales, Product, and Network teams, and use data and feedback to improve performance and customer experience across our community-focused markets.

Responsibilities

• Lead and develop a team of SMB sales engineers supporting business internet, voice, and related services.

• Oversee technical discovery, solution design, and proposals to align with customer needs and network capabilities.

• Partner with Sales, Product, and Network teams to build competitive, profitable solutions for SMB customers.

• Standardize and improve pre-sales engineering processes, tools, and documentation.

• Review and guide complex deals, RFP/RFI responses, and custom solution designs.

• Monitor performance metrics, pipeline support, and win rates to drive continuous improvement.

• Ensure technical accuracy and feasibility of quotes and designs while managing risk and cost.

• Coach team members on communication, presentations, and customer-facing technical discussions.

• Support key customer meetings, demos, and presentations as senior technical leader.

• Foster a customer-centric, collaborative culture aligned with Cable One's community-focused values.

Required Skills

• Technical sales engineering

• Telecom and networking fundamentals

• SMB B2

• B solution design

• Pre-sales discovery and scoping

• RFP/RFI response development

• CRM and sales pipeline tools

• Technical presentation and demo skills

• Cross-functional collaboration

• Team leadership and coaching

• Data and performance analytics