IT Service Delivery Manager

IT Service Delivery Manager / DV Clearable / 5 days a week on-site

Location: London

We're looking for an experienced IT Service Delivery Manager to ensure the reliable, high-quality delivery of IT products and services. This role suits someone proactive, detail-driven and determined to root-cause issues before they impact customers .

You'll work closely with Product Owners and Product Managers to align IT service delivery with product roadmaps and business objectives.

What you'll be doing

• Owning the delivery of IT products and services to agreed SLAs and product requirements

• Collaborating with Product Owners and Product Managers to translate product needs into effective service delivery

• Coordinating delivery teams to ensure efficient, high-quality outcomes

• Monitoring service performance, identifying trends and driving improvements

• Proactively identifying risks and resolving issues before they escalate

• Working with product operations teams to ensure seamless service delivery

• Reporting on service performance, availability and customer satisfaction What we're looking for

Must-have:

• Demonstrable experience as an IT Service Delivery Manager

• Strong IT service management background (e.g. ITIL )

• Experience working closely with product-led teams

• Proven ability to diagnose issues, identify root causes and implement preventative solutions

• Excellent stakeholder management and communication skills

• Strong analytical and problem-solving capability Accountabilities

• Consistent delivery of services in line with SLAs and product goals

• High levels of customer satisfaction

• Effective collaboration with Product Owners and Product Managers If you're a delivery-focused contractor who proactively fixes problems before they become incidents, we'd like to hear from you. Apply now.

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.