Internal Account Manager

Internal Account Manager - Poole - up to £31,000 per annum

Do you get more satisfaction from solving a customer's problem than from chasing a sale?

This Internal Account Manager role pays up to 31,000 plus bonus and based in Poole.

When an order hits a snag, you'll be the one who finds the alternative, brings in the right people and gets it sorted.

As an Internal Account Manager, you will benefit from:

• Monthly profit share bonus, plus an account management scheme linked to pod performance

• A supportive pod structure, working alongside a fellow Internal Account Manager and a Customer Success Manager

• Full product training, with specialist support from experienced colleagues

• Holiday buy-back scheme and company sick pay

• Free onsite parking and free lunch Fridays

• Employee assistance programme and Perks at Work

• Free LinkedIn Learning access, Cycle to Work scheme and regular company socials As an Internal Account Manager, your responsibilities will include:

• Managing a shared customer inbox and phone line, owning queries through to resolution

• Processing customer orders from receipt to delivery across ERP, CRM and data systems

• Finding alternatives when products are delayed or unavailable, and working with internal experts to get the best outcome

• Coordinating goods in and booking transport to third-party logistics sites within agreed freight allowances

• Preparing shipping and export paperwork

• Reviewing stock and reorder reports, and making recommendations based on customer forecasts As an Internal Account Manager, your experience will include:

• A background in account management, customer service, coordination or PA work where you owned problems, not just followed scripts

• Strong Excel skills and confidence picking up multiple systems

• Excellent organisation and the ability to juggle several priorities at once

• Confident, professional communication by email, phone and Teams

• Resilience and initiative when plans change

• Experience in supply chain , logistics or export would be useful but isn't essential If you're after a stable, permanent role where your organisation and problem-solving make a real difference to customers, this Internal Account Manager opportunity could be the one. Apply today with an up-to-date CV or call Sophie at Rubicon for more information.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.