Inbound Sales Representative

Spectrum is hiring an Inbound Sales Representative to answer incoming calls from residential and small business customers seeking internet, TV, mobile, and voice services. You'll engage prospects, assess needs, recommend bundled solutions, and close sales while delivering a positive customer experience. Responsibilities include meeting and exceeding sales targets, accurately processing orders in CRM tools, handling billing and service questions, and following compliance guidelines. Spectrum offers paid training, clear performance metrics, advancement opportunities, and competitive pay and benefits in a fast-paced, technology-driven environment.

Responsibilities

• Handle inbound calls from prospective and existing customers seeking internet, TV, mobile, and voice services

• Assess customer needs and recommend tailored Spectrum product packages and bundles

• Convert inquiries into sales while meeting or exceeding monthly and quarterly sales quotas

• Use CRM and call center systems to document interactions, process orders, and update customer records accurately

• Explain pricing, promotions, and contract terms clearly and compliantly

• Upsell and cross-sell additional services to increase customer value and satisfaction

• Collaborate with teammates and supervisors to refine sales techniques and share best practices

• Follow all compliance, privacy, and quality assurance guidelines and scripts

• Participate in ongoing training to stay current on Spectrum products, technology, and promotions

• Contribute to a positive, performance-driven team culture focused on customer experience and results Required Skills

• Inbound sales

• Telecommunications product knowledge

• CRM software proficiency

• Call handling systems

• Lead qualification

• Upselling and cross-selling

• Negotiation

• Sales pipeline management

• Data entry and documentation

• Performance metrics tracking