Freight Brokerage Strategic Account Manager

Ryder System is seeking a Freight Brokerage Strategic Account Manager to grow and retain high-value shipper accounts within our transportation and warehousing network. You will own key relationships, develop freight brokerage strategies, and collaborate with operations, pricing, and carrier teams to optimize margins, service, and capacity. Responsibilities include RFP management, contract negotiations, quarterly business reviews, and data-driven performance reporting. You will leverage TMS tools, market analytics, and carrier networks to design end-to-end logistics solutions while mentoring internal teams and supporting continuous process improvement.

Responsibilities

• Manage and grow a portfolio of strategic freight brokerage accounts

• Lead RFPs, pricing strategies, and contract negotiations with key customers

• Coordinate with operations and carrier teams to secure capacity and ensure service quality

• Analyze freight spend, margins, and KPIs to drive data-informed decisions

• Prepare and deliver customer-facing performance reports and business reviews

• Design end-to-end transportation and warehousing solutions for strategic shippers

• Use TMS and market tools to monitor lanes, spot rates, and capacity trends

• Resolve service issues, escalations, and exceptions for priority accounts

• Collaborate with internal stakeholders on process improvements and solution design

• Support forecasting, pipeline management, and revenue growth targets Required Skills

• Freight brokerage operations

• Strategic account management

• Contract and rate negotiation

• Transportation Management Systems (TMS)

• Data analysis and reporting (Excel/BI)

• RFP and bid management

• Truckload and LTL market knowledge

• Customer relationship management

• Logistics solution design

• Forecasting and pipeline management