Field IT Support Technician

TD Synnex seeks a Field Technician to support clients across the Bay Area. You'll install, configure, and maintain hardware, software, and networks while troubleshooting complex issues on-site and remotely. Partnering closely with engineers and project teams, you'll assist with deployments, upgrades, and system rollouts. Our culture of innovation and collaboration empowers you to share ideas, learn continuously, and grow your career while delivering outstanding customer service and reliable, secure technology solutions.

Responsibilities

• Install, configure, and maintain IT hardware, software, and network devices at client sites

• Troubleshoot and resolve technical issues for end users on-site and remotely

• Perform routine system checks, updates, and preventive maintenance to ensure uptime

• Document incidents, resolutions, and asset changes in ticketing and inventory systems

• Assist with deployments, upgrades, and rollouts of new software and equipment

• Collaborate with engineers and project teams to support implementation plans

• Train end users on new systems, tools, and best practices

• Adhere to security, safety, and quality standards while working in the field

• Provide timely, professional customer service and clear technical communication

• Participate in an on-call or rotating support schedule as needed Required Skills

• Hardware installation and configuration

• Windows and mac

• OS administration

• Basic networking (TCP/IP, DHCP, DNS)

• Router and switch configuration

• Wireless network setup and troubleshooting

• Ticketing and ITSM tools (e.g., Service

• Now, Jira)

• Desktop and laptop imaging and deployment

• Peripheral and printer support

• Remote support tools (RDP, VPN)

• Technical documentation and reporting