Employee Experience & Engagement Manager

Sky Chefs seeks an Employee Experience & Engagement Manager to enhance engagement across our airline catering and inflight services operations. In this role, you will design and execute programs that strengthen culture, safety, and service, especially for kitchen and logistics teams working in a fast-paced, 24/7 environment. You will lead surveys, feedback forums, recognition and communication initiatives, and partner with HR and operations leaders to improve retention, teamwork, and performance while supporting onboarding, training, and change management for our global airline customers.

Responsibilities

• Design and implement employee experience and engagement initiatives for inflight catering operations and kitchen teams

• Develop and manage surveys, feedback channels, and action plans to improve morale, retention, and performance

• Partner with HR, operations, and safety leaders to align engagement programs with aviation and food safety standards

• Coordinate communication campaigns, recognition programs, and culture-building events across shifts and locations

• Analyze engagement, turnover, and safety data to recommend improvements and report results to leadership

• Support onboarding, training, and change management to ensure a consistent, service-focused employee experience Required Skills

• Employee engagement strategy

• Employee experience design

• Survey design and analysis

• HR analytics and reporting

• Program and project management

• Internal communications

• Change management

• Onboarding and orientation design

• Data analysis in Excel or BI tools

• Knowledge of hospitality or food service operations