Drain and Sewer Sales Consultant

Boston Standard / New England Ductless seeks a Drain/Sewer Sales Advisor to join our customer-focused HVAC and plumbing team. In this role, you'll visit residential and light commercial customers across Greater Boston, inspect drain and sewer systems, diagnose issues, and present repair or replacement options. You'll build trust through clear communication, education, and honest recommendations while meeting sales goals. Ideal candidates have strong technical aptitude, in-home sales or plumbing experience, and a commitment to craftsmanship, reliability, and respectful service in a hands-on, growth-oriented environment.

Responsibilities

• Respond to residential drain and sewer service inquiries and perform in-home evaluations

• Diagnose drain and sewer issues and present repair or replacement options

• Prepare accurate, written estimates and explain pricing to homeowners

• Educate customers on system conditions, maintenance needs, and recommended solutions

• Close sales while maintaining a consultative, customer-first approach

• Coordinate with dispatch and technicians to schedule and complete sold work

• Document inspections, recommendations, and work orders in company systems

• Meet or exceed individual sales and conversion goals

• Follow safety procedures and local plumbing codes

• Represent the company professionally and support a positive team culture Required Skills

• Drain and sewer systems knowledge

• In-home sales and estimating

• Plumbing diagnostics

• Code and safety awareness

• CRM or field service software use

• Customer consultation and education

• Technical report writing

• Upselling and closing techniques

• Basic math and pricing calculations

• Time management and routing