Design Jobs in Glasgow

Service Design & Transformation - 6-Month Contract - 500 to 550pd - Fully Remote We are seeking an experienced Service Designer to play a key role within a major transformation programme. This is an opportunity for a passionate user-centred design practitioner to shape and improve services that deliver meaningful outcomes for users, stakeholders and the organisation. The successful candidate will lead multidisciplinary teams through discovery, service mapping, service blueprinting, prototyping and testing, helping define problems clearly before designing and validating solutions. This role is ideal for someone whose primary discipline is Service Design and User-Centred Design (UCD), rather than project delivery, PMO or change management. You will champion user-centred ways of working, facilitate collaboration across diverse stakeholder groups, and build the capability of others to adopt evidence-led service design approaches. Key Responsibilities - Lead service design activities across discovery, alpha and iterative delivery phases. - Facilitate workshops and collaborative sessions that bring together users, stakeholders and delivery teams to build shared understanding and momentum. - Guide multidisciplinary teams through complex problem-solving and transformation initiatives. - Create and maintain service maps, service blueprints, journey maps and other design artefacts that support decision-making. - Use research, data, analytics and operational insight to identify problems, opportunities and improvement initiatives. - Design, develop and test prototypes, ensuring ideas are validated before wider implementation. - Balance user needs, organisational objectives and operational considerations when shaping service improvements. - Advocate for and embed user-centred design practices across teams and stakeholders. - Help teams navigate ambiguity, define problems effectively and focus on meaningful outcomes. - Support capability development, coaching colleagues in service design methods and best practice. - Work closely with researchers, business stakeholders, technical teams and delivery colleagues to ensure services meet user needs and organisational goals. - Contribute to the continuous improvement of service design practices, tools and standards. Knowledge, Skills and Experience Essential - Strong practical experience in Service Design, User-Centred Design (UCD) and process mapping. - Proven experience leading service design activities within complex organisational or digital transformation programmes. - Excellent facilitation skills, with the ability to engage stakeholders, users and delivery teams effectively. - Experience delivering sustainable process improvements and business change initiatives. - Strong analytical and problem-solving skills, using evidence to understand issues and identify opportunities. - Experience working within multidisciplinary teams, managing differing viewpoints and reaching effective outcomes. - Ability to plan and lead discovery activities, experimentation and iterative design approaches. - Experience applying user research, feedback, analytics and operational insight to inform decision-making. - Strong stakeholder management skills, with the ability to translate and balance technical, operational and business requirements. - Ability to make evidence-based design decisions and confidently explore multiple solution options. - Experience of creating and testing prototypes using appropriate methods and tools. - Strategic thinking with the ability to focus on long-term outcomes rather than short-term activities. - Strong understanding of accessible and inclusive service design principles. - Experience using collaborative digital tools such as Microsoft 365, Teams, Trello or similar platforms. - Ability to build capability in others and promote user-centred, outcome-focused ways of working. Desirable - Familiarity with the Government Service Standard or similar service design frameworks. - Experience working within Agile environments and understanding of Agile delivery practices and tools. - Knowledge of Lean, Lean Startup, Lean Six Sigma or continuous improvement methodologies. - Experience working in public sector, digital transformation or service improvement environments. - Professional certifications in Service Design, User-Centred Design or related disciplines. We are looking for someone who is: - A strong advocate for user-centred design and service improvement. - Comfortable operating in complex environments with ambiguity and competing priorities. - Collaborative, curious and evidence-driven. - Skilled at bringing people together to solve problems and create better outcomes. - Passionate about designing services that work for both users and the organisation. - Able to influence stakeholders and drive the adoption of modern service design practices. 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Senior Linux Engineer Location: Glasgow (Preferred) or Newcastle Upon Tyne Salary: Up to £65,000 Working Pattern: Hybrid working with client-site attendance as required We are seeking an experienced Senior Linux Engineer to join a highly skilled Infrastructure Engineering team responsible for supporting and evolving critical enterprise platforms within a large-scale, complex technology environment. The team is responsible for a substantial Linux server estate alongside supporting technologies including VMware, F5 Load Balancing, Infoblox DNS and a suite of internally developed automation tools used to manage and maintain the wider infrastructure platform. This role has been created to support a major programme of infrastructure modernisation, with a particular focus on improving the organisation's ability to perform operating system upgrades, vulnerability remediation and platform lifecycle management through automation at scale. This is an excellent opportunity for an engineer with strong Linux expertise who enjoys combining infrastructure operations, automation and platform engineering. Location & Travel - Glasgow is the preferred office location due to the existing engineering team presence. - Candidates based within commuting distance of Newcastle will also be considered. - During the initial onboarding period, successful applicants will be expected to travel regularly to London to collaborate with the wider engineering teams. - Travel requirements will reduce significantly following this period. The Role As a Senior Linux Engineer, you will be responsible for the ongoing support, maintenance and enhancement of enterprise Linux infrastructure. A key focus of the position will be helping the organisation improve the way infrastructure is managed through automation, reducing operational overhead and enabling faster response to security vulnerabilities and platform risks. Key initiatives include: - Large-scale Linux operating system upgrades. - Enterprise patching and vulnerability remediation. - Infrastructure lifecycle management. - Development of automation tooling and processes. - Platform monitoring and observability improvements. - Supporting the adoption of modern infrastructure engineering practices. Key Responsibilities Linux Infrastructure Engineering - Administer and support large-scale enterprise Linux environments. - Perform troubleshooting and root cause analysis across production infrastructure. - Support operating system upgrades, patching and lifecycle activities. - Ensure platform availability, stability and performance. - Work closely with networking, virtualisation and infrastructure teams. - Contribute to platform resilience and operational excellence. Automation & Platform Engineering - Design and develop automation tooling using Python and Ansible. - Automate operational and maintenance processes. - Develop orchestration workflows to improve infrastructure efficiency. - Create validation and verification processes to support change activity. - Reduce manual intervention through automation and engineering best practice. Monitoring & Observability - Enhance monitoring, alerting and observability capabilities across infrastructure platforms. - Develop dashboards and operational reporting. - Work with technologies such as: - Prometheus - Grafana - Loki - Support proactive platform monitoring and issue prevention. Collaboration & Continuous Improvement - Work closely with Linux, Networking and Virtualisation specialists. - Participate in technical design discussions and reviews. - Support knowledge sharing and mentoring activities. - Produce and maintain high-quality technical documentation. Essential Skills & Experience Technical Skills - Strong experience administering Linux server environments. - Experience supporting enterprise-scale infrastructure platforms. - Advanced Linux troubleshooting and diagnostic skills. - Good understanding of Linux operating systems and core system services. - Experience developing automation solutions using Python. - Strong Ansible experience. - Knowledge of networking fundamentals and infrastructure concepts. - Experience supporting mission-critical production environments. - Understanding of system performance, processes, storage and operating system internals. Personal Skills - Strong problem-solving and analytical capabilities. - Excellent communication and stakeholder management skills. - Ability to work effectively within highly technical engineering teams. - Proactive approach to continuous improvement and automation. Desirable Experience - Experience within Financial Services or other highly regulated environments. - VMware virtualisation platforms. - F5 Load Balancers. - Infoblox DNS. - Apache Airflow. - Prometheus, Grafana and Loki. - Infrastructure-as-Code methodologies. - Enterprise patching programmes and operating system lifecycle management. - Platform modernisation or automation initiatives. What We're Looking For We are looking for a Linux Engineer with a strong infrastructure background who is comfortable operating within complex enterprise environments. You'll possess excellent Linux administration skills, be confident troubleshooting production issues, and have experience using automation to improve operational efficiency. The ideal candidate will combine deep technical infrastructure knowledge with modern engineering practices and a passion for automation, reliability and continuous improvement.