Debt Recovery Assistant

Debt Recovery Assistant Location: Shipley, Bradford Hours: Full time

We are seeking a motivated Debt Recovery Assistant to join a thriving and growing business based in Shipley, Bradford. This role offers an exciting opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and wants to make a genuine difference by supporting customers with their financial commitments.

As a Debt Recovery Assistant, the successful candidate will be responsible for managing overdue accounts and working closely with customers to agree fair and sustainable payment plans. The role involves negotiating solutions, liaising with internal departments, and providing sensitive support to vulnerable customers, all while ensuring debt recovery is handled professionally, ethically, and in line with company policies and legal requirements.

Key Responsibilities:

• Managing and resolving overdue customer accounts

• Communicating with customers to agree suitable repayment arrangements

• Negotiating outcomes that balance customer needs and business objectives

• Liaising with internal teams to support account resolution

• Allocating cash onto ledgers in an efficient manner

• Maintaining accurate records and ensuring compliance with policies and regulations

Candidate Requirements:

• Excellent verbal and written communication skills

• Strong listening skills with the ability to demonstrate empathy and understanding

• Confident negotiation and conflict resolution abilities

• Experience in credit control or debt recovery is desirable, but not essential

• Self-motivated, target-driven, and results-focused

Benefits:

• Competitive salary with performance-related bonuses

• Generous holiday allowance including bank holidays, with the option to purchase additional leave

• Clear career progression and development opportunities

• Company pension scheme