Customer Service / Inbound Sales Representative

Join Concentrix as a Customer Service / Inbound Sales Representative in our Customer Service & Support team. You'll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs. Using our CX and digital tools, you'll deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth. At Concentrix, you'll work with global brands, build your sales and service skills, and grow your career in a collaborative, diverse, and people-centric environment.

Responsibilities

• Handle inbound calls, chats, and emails from customers in a professional, friendly manner

• Identify customer needs, provide accurate information, and resolve issues promptly

• Recommend and upsell products or services that align with customer needs and campaign goals

• Document interactions and update customer records accurately in CRM systems

• Meet or exceed performance targets, including customer satisfaction, quality, and sales metrics

• Follow established processes, scripts, and compliance requirements for each client program

• Collaborate with team members and leadership to share feedback and improve customer experience

• Participate in ongoing training to enhance product knowledge, CX skills, and digital tools proficiency

• Support a culture of customer obsession, diversity, and continuous learning at Concentrix Required Skills

• Inbound customer service

• Inbound sales and cross-selling

• Call handling and phone etiquette

• CRM software usage

• Ticketing and case management systems

• Basic data entry and typing

• Email and chat support tools

• Conflict resolution and de-escalation

• Time management and multitasking

• Performance metrics and KPI tracking