Customer Account Executive

Customer Account & Marketing Executive Location: Redditch B98 Salary: Up to £35,000 Job Type: Permanent

Are you a customer-focused, commercially minded and creative individual looking for a varied role combining account management, sales, business development and marketing ?

We re recruiting on behalf of an established and growing business operating across the touring, live events, entertainment, corporate and commercial sectors , who are looking to appoint a Customer Account & Marketing Executive.

This is an exciting opportunity for someone who enjoys working with customers but also has a passion for social media, digital content and marketing . You'll have responsibility for your own customer relationships while developing your wider commercial and marketing experience.

About the Role This is a varied role where no two days are likely to be the same. You'll act as a key point of contact for customers, supporting enquiries, quotations and account development, while also taking ownership of the company's day-to-day digital marketing activity.

Working closely with the Sales & Marketing team, Operations and Planning, you'll help ensure customers receive an excellent service from initial enquiry through to delivery.

Key Responsibilities Customer & Account Management

• Manage day-to-day relationships with assigned customer accounts.

• Respond to customer enquiries and provide a high level of customer service.

• Prepare and follow up quotations.

• Maintain regular communication with customers regarding bookings and service delivery.

• Identify opportunities to develop and grow existing accounts.

• Build strong relationships with customers, suppliers and industry contacts.

• Maintain accurate CRM and customer records.

Sales & Business Development

• Support lead generation and new business activity.

• Research prospective customers and new market opportunities.

• Carry out proactive outreach via telephone, email, social media and networking.

• Follow up marketing-generated leads and commercial opportunities.

• Introduce the company's services to prospective customers.

• Support customer presentations, proposals and account reviews.

• Work alongside the wider Sales team to identify opportunities for additional services.

Marketing & Social Media

• Take ownership of day-to-day social media activity across LinkedIn, Facebook and Instagram .

• Create engaging and professional content aligned with the company's brand.

• Plan and schedule content using the marketing calendar.

• Maintain and update website content.

• Create digital graphics and marketing materials.

• Coordinate photography and video content.

• Support newsletters, email campaigns, case studies and promotional activity.

• Create content showcasing projects, tours, events, customers and company achievements.

• Monitor engagement and digital performance.

• Research industry trends and competitor activity and bring forward new content ideas.

You'll work closely with senior members of the Sales & Marketing team, who will provide direction on the wider strategy, while you'll have the opportunity to take ownership of turning that strategy into engaging day-to-day marketing activity .

About You We're looking for someone who is organised, proactive, commercially aware and confident dealing with customers , with a genuine interest in marketing and digital content.

You may currently be working in sales, account management, customer service, marketing, social media, communications or business development .

You'll ideally have:

• Excellent written and verbal communication skills.

• Strong customer service and relationship-building skills.

• Experience creating social media or digital content.

• Confidence using LinkedIn, Facebook and/or Instagram.

• Excellent organisation and attention to detail.

• A creative and proactive approach.

• Good commercial awareness.

• Confidence communicating with customers by telephone, email and face-to-face.

• The ability to manage multiple priorities and deadlines.

• Good IT skills, including Microsoft Office.

• The ability to work independently while also contributing to a wider team.

Experience with Canva, CRM systems, website content, email marketing, photography/video or B2B marketing would be advantageous.

Why Apply? This is a fantastic opportunity to join an established business within an exciting and fast-paced industry , offering the chance to build a broad commercial skill set across account management, sales, business development and marketing .

You'll have genuine responsibility, the opportunity to build strong customer relationships and the freedom to bring your own ideas to the company's digital presence.

If you're looking for a role where you can develop professionally, work with customers and get creative , we'd love to hear from you.

Apply today for more information.