Credit Controller

Job Title: Credit Controller

Location: Princes Way, Solihull, B91 3ES Contract: 6 Month Contract Hours: 8-4pm/9-5pm

Rate: 16.85 Per Hour

Join a dynamic energy provider dedicated to sustainable solutions in the UK.

We seek enthusiastic Credit Controllers

B2B debt collection, fast paced environment, opportunity to develop.

• Contact customers to resolve general debt issues and take regular payments.

• Responsible for the collection performance set against key business metrics and expectations.

• Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.

• Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.

• Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.

• Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.

• Identify collectable debt.

• Support debt escalations and further action to recover outstanding cash where appropriate.

• Utilise Customer Remit to identify correct allocation.

• Use Open Transactions to identify unallocated and partially allocated transactions.

• Raise Refund Request Tickets.

• Identify and raise query tickets to maintain true and collectable accounts.

• Reconciliation of a range of single and multi-site customers.

Essential key skill requirements:

• Experience within a Business to Business (B2B) collections environment.

• The ability to work in a fast paced, changing environment.

• Excellent verbal and written communication skills, in addition to strong customer service skills.

• IT Literate.

• Organisational skills with the ability to prioritise workloads.

• Cash collection Desirable key skill requirements:

• Chartered Institute of Credit Management (CICM) Membership or equivalent.

• Knowledge of Junifer.

• Large scale I&C customer facing experience This vacancy is being advertised by Rullion Ltd acting as an employment business.

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDCF-SO

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.