Call Center Sales Representative

As a Call Center Sales Representative at SPECTRUM, you will promote internet, TV, mobile, and voice services to residential and business customers in a high-volume inbound and outbound call environment. You'll engage prospects, understand their needs, and recommend tailored connectivity and entertainment packages while meeting or exceeding sales targets and quality metrics. You'll handle inquiries, explain pricing and promotions, process orders, and document interactions accurately. Working within Spectrum's customer-focused, performance-driven culture, you'll receive ongoing training, use advanced call center tools, and collaborate with a diverse team. Spectrum offers competitive pay, bonuses, benefits, and clear pathways to grow your sales and customer experience career.

Responsibilities

• Handle high-volume inbound and outbound sales calls to promote Spectrum internet, TV, mobile, and voice services.

• Assess customer needs and recommend tailored product bundles, pricing, and promotions.

• Meet or exceed individual sales targets, conversion rates, and other performance KPIs.

• Provide accurate information on services, features, and billing, resolving basic questions and objections.

• Process new orders, upgrades, and account changes, ensuring accurate customer data entry in CRM systems.

• Document all customer interactions, follow-ups, and outcomes in call center tools.

• Collaborate with teammates and supervisors to improve sales strategies and customer experience.

• Participate in ongoing training to stay current on product updates, systems, and sales techniques.

Required Skills

• Call center software (CRM/telephony)

• Sales techniques and closing skills

• Product knowledge of internet, TV, mobile, and voice services

• Upselling and cross-selling

• Data entry and documentation

• Basic troubleshooting of connectivity services

• Time management and multitasking

• Customer relationship management

• Performance and KPI tracking

• Microsoft Office or similar productivity tools