Business Analyst - Microsoft Dynamics 365 CRM

Business Analyst - Microsoft Dynamics 365 CRM

Location: London (Hybrid, minimum 2 days onsite per week) Contract Length: 9-12 Months Start Date: October 2026 (flexible) Rate: 500- 550 per day (Inside IR35)

The Opportunity

We're supporting a leading organisation within the property and real estate sector on a major CRM and business transformation programme. As part of this initiative, we're looking for an experienced Business Analyst with strong Microsoft Dynamics 365 CRM expertise to play a key role in shaping and delivering business-critical solutions.

Key Responsibilities

• Lead workshops, stakeholder interviews, and requirements-gathering sessions across multiple business functions.

• Analyse and document current and future business processes.

• Produce high-quality functional requirements, user stories, process maps, and business documentation.

• Translate business needs into clear Microsoft Dynamics 365 CRM functional specifications.

• Conduct gap analysis and identify opportunities for process optimisation and operational efficiencies.

• Work closely with solution architects, developers, and test teams throughout the delivery lifecycle.

• Support system testing, User Acceptance Testing (UAT), and deployment activities.

• Build strong relationships with stakeholders and act as the bridge between business and technology teams.

• Ensure solutions align with business objectives, user needs, and best practice CRM processes.

Required Experience

• Proven experience working as a Business Analyst on Microsoft Dynamics 365 CRM projects .

• Strong understanding of D365 CRM, including:

• Workflows

• Entities

• Security models

• Customer engagement processes

• Integrations and related ecosystem components

• Experience facilitating workshops and managing stakeholders at all levels.

• Strong background in requirements elicitation, process mapping, and business analysis methodologies.

• Experience supporting UAT and change initiatives.

• Familiarity with Agile delivery environments and tools such as Azure DevOps and JIRA .

• Excellent communication skills with the ability to engage both technical and non-technical audiences.