Branch Manager

As a Branch Manager at First Community Credit Union, you will lead all aspects of branch operations, member service, and business development. You will coach and develop your team, oversee daily transactions, ensure compliance with regulations and credit union policies, and maintain strong controls over cash and security. You will drive deposit and loan growth through community outreach, partnerships, and tailored financial solutions. Using a member-first approach, you will resolve complex service issues, analyze branch performance metrics, and implement strategies to achieve sales, service, and profitability goals while supporting financial education in the community.

Responsibilities

• Lead and manage daily branch operations and staff

• Coach, mentor, and schedule branch team members

• Ensure regulatory and policy compliance for all transactions

• Oversee cash handling, audits, and security controls

• Drive deposit, loan, and product growth to meet branch goals

• Build member relationships and deliver exceptional service

• Resolve complex member issues and escalations

• Analyze branch performance metrics and prepare reports

• Engage in community outreach and business development

• Support financial education initiatives and local events Required Skills

• Branch operations management

• Consumer and small business lending

• Regulatory and compliance knowledge

• Cash handling and audit control

• Sales and business development

• Financial analysis and reporting

• Customer relationship management (CRM)

• Team leadership and coaching

• Conflict resolution and problem solving

• Microsoft Office and core banking systems