Billing Specialist

Pomeroy Living is seeking a detail-oriented Billing Specialist to support accurate, timely resident billing in our senior living communities. In this role, you will prepare and process monthly statements, verify insurance coverage, post payments, and reconcile accounts while maintaining strict compliance with payer and privacy regulations. You'll work closely with care and operations teams to ensure correct billing data and respond to resident and family inquiries with empathy and professionalism. Join a resident-centered, collaborative organization where your financial expertise helps sustain quality care and an exceptional living experience for older adults.

Responsibilities

• Accurately prepare and process resident billing and statements for senior living services

• Verify insurance coverage, authorizations, and payer requirements for healthcare-related charges

• Reconcile accounts, research discrepancies, and resolve billing issues promptly

• Post payments, adjustments, and refunds in the billing system with proper documentation

• Collaborate with care, admissions, and front office teams to ensure correct billing data

• Respond to resident and family inquiries with clarity, professionalism, and empathy

• Monitor aging reports, follow up on outstanding balances, and support collections efforts

• Maintain compliance with payer rules, privacy regulations, and company billing policies

• Generate regular billing and revenue reports for leadership review

• Support process improvements to enhance billing accuracy and efficiency Required Skills

• Medical billing

• Accounts receivable management

• Insurance verification

• Payment posting

• Account reconciliation

• Billing software/EMR systems

• Excel/spreadsheet skills

• Revenue cycle management

• Customer service

• Regulatory compliance (HIPAA)