Bank Loan Servicing Manager

Availa Bank is seeking a Bank Loan Servicing Manager to lead day-to-day servicing of consumer and commercial loan portfolios. You will oversee payment processing, escrow administration, collateral documentation, and loan onboarding, ensuring accuracy, compliance, and data integrity. Partner with lenders, operations, and compliance to resolve issues, enhance processes, and support audits and examinations. This role includes supervising servicing staff, setting performance standards, and coaching for development. You'll help refine procedures, support system improvements, and uphold Availa's community-focused, relationship-driven service model.

Responsibilities

• Lead daily operations for consumer and commercial loan servicing

• Oversee payment processing, escrow, collateral, and loan onboarding

• Ensure accurate documentation, data integrity, and regulatory compliance

• Partner with lenders, operations, and compliance to resolve servicing issues

• Support audits, exams, and reporting for the loan portfolio

• Supervise, coach, and develop loan servicing staff

• Refine and document servicing procedures and workflows

• Collaborate on system enhancements and process automation

• Monitor servicing metrics and implement performance improvements

• Uphold Availa Bank's community-focused, relationship-driven service standards Required Skills

• Loan servicing operations

• Commercial loan servicing

• Consumer loan servicing

• Loan documentation review

• Escrow administration

• Regulatory compliance (banking)

• Core banking/loan systems

• Portfolio reconciliation

• Data and reporting (Excel)

• Team leadership and coaching