Assistant Branch Manager

Civista Bank is seeking a motivated and experienced Assistant Branch Manager to join our vibrant team. As a pillar in the community, Civista Bank offers a unique blend of personalized customer service along with a robust suite of financial products designed to help our clients thrive. The Assistant Branch Manager will play a critical role in maintaining this tradition of excellence, focusing on branch operations, customer satisfaction, and team leadership.

Responsibilities

• Oversee daily branch operations and ensure compliance with bank policies and procedures

• Assist the Branch Manager in implementing strategies to achieve financial objectives and increase market share

• Develop and maintain relationships with new and existing customers, understanding their financial needs and providing appropriate products and services

• Supervise and coach bank staff, fostering a productive work environment and promoting career growth

• Ensure high levels of customer service and satisfaction

• Manage branch resources, including branch-level human resources, logistics, and budgets

• Handle high-level customer complaints and issues

• Ensure compliance with all regulatory requirements and uphold the bank's reputation in the community Required Skills

• Strong leadership and people management skills

• Excellent communication and interpersonal skills

• Ability to analyze financial reports and market trends

• High competence in risk management and compliance practices

• Proficiency in banking software and Microsoft Office Suite