TechOps Lead

TechOps Lead

We're looking for a TechOps Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems.

This is a player-manager role , ideal for someone who enjoys balancing leadership with hands-on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate.

The Role

As TechOps Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure.

You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and line manage a team of TechOps engineers

• Set clear expectations, run 1:1s, and drive performance standards

• Define and document workflows, escalation paths, and SOPs

• Own and optimise the service desk/ticketing pipeline

• Report on performance metrics, trends, and improvements Monitoring & Device Management

• Own monitoring and alerting systems to proactively identify issues

• Manage lifecycle of IoT and edge devices across multiple sites

• Drive preventative maintenance strategies

• Lead root-cause analysis and post-incident reviews

• Maintain accurate asset inventory and ensure compliance standards Infrastructure & Networking

• Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.)

• Standardise configurations and maintain documentation

• Troubleshoot end-to-end system workflows across hardware and software

• Act as escalation point for complex technical issues

• Recommend and implement infrastructure improvements New Site Onboarding

• Lead technical delivery of new site deployments

• Oversee network design, hardware setup, and system configuration

• Support remote commissioning and technical validation before go-live

What We're Looking For

Experience

• 6+ years in IT support, infrastructure, or technical operations

• Proven experience managing or leading a technical team

• Experience working with distributed systems or multi-site environments

• Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous Technical Skills

• Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls)

• Experience with routers, switches, and firewall