Sales Floor Supervisor

Sierra, a division of XYZ Tech Inc. in Chicago, IL, is seeking a Sales Floor Supervisor to lead a high-performing team in our IT and software solutions environment. You will oversee daily floor operations, coach sales associates, and ensure exceptional customer engagement for business clients exploring our software and data-driven tools. Responsibilities include monitoring KPIs, optimizing product displays, coordinating demos, and resolving escalated issues. You'll collaborate closely with product and marketing teams while fostering an inclusive, growth-focused culture with opportunities for advancement.

Responsibilities

• Supervise and coach sales floor staff to meet and exceed software sales targets.

• Oversee daily floor operations, ensuring an organized, customer-focused environment.

• Coordinate product demos and presentations for business clients exploring software solutions.

• Monitor and report on key sales and customer experience metrics (KPIs).

• Collaborate with product, marketing, and operations teams to improve sales strategies.

• Manage merchandising, product placement, and promotional displays for IT/software offerings.

• Handle escalated customer issues and ensure timely, effective resolutions.

• Support hiring, onboarding, and ongoing training of sales associates.

• Implement best practices for use of CRM, POS, and inventory systems on the sales floor.

• Promote an inclusive, innovative culture aligned with company values and growth opportunities.

Required Skills

• Sales team leadership

• Customer relationship management (CRM)

• Retail or floor operations management

• Sales performance analytics and reporting

• IT/software product knowledge

• Merchandising and visual presentation

• POS and inventory systems

• Coaching and staff training

• Conflict resolution and escalation management

• Sales forecasting and pipeline management