Sales Executive

Parts Sales Executive Car Trade Parts Norwich

PERMANENT OPPORTUNITY

Monday to Friday with 1 in every 3 saturdays, this is paid as overtime.

Are you a customer-focused sales professional with experience in parts, automotive, or a fast-paced sales environment? We're recruiting for an exciting opportunity to join a busy Car Trade Parts operation in Norwich as a Parts Sales Executive .

This is a fantastic opportunity to work with a leading automotive business, build strong customer relationships, and develop your career with ongoing training and progression opportunities.

What's on offer

• £30,467 + Bonus Structure

• 33 days' annual leave, including bank holidays

• Exclusive employee retail discounts

• Discounts on new and used vehicles, servicing, and maintenance

• Company pension scheme

• Family-friendly policies and flexible working options

• Cycle-to-work scheme

• Employee wellbeing programme with 24/7 access to healthcare professionals

• Paid volunteering day each year

• Company share purchase plan

• Employee referral bonus scheme

• Ongoing training and career development

• Life assurance, with the option to increase cover The Role

As a Parts Sales Executive, you'll play a key role in delivering excellent customer service while achieving sales targets and supporting the day-to-day operation of the Trade Parts Centre.

Your responsibilities will include:

• Achieving sales KPIs and revenue targets by accurately identifying customer requirements and recommending the correct parts.

• Using effective questioning techniques to diagnose customer needs while promoting relevant offers and upselling where appropriate.

• Delivering outstanding customer service via telephone and face-to-face, managing enquiries, orders, complaints, and credit queries professionally.

• Building and maintaining strong customer relationships through regular contact and exceptional service.

• Developing and maintaining a strong understanding of the parts range, promotions, and product benefits to confidently overcome objections and maximise sales opportunities.

• Accurately processing orders using manufacturer systems, including VIN and parts lookup tools, while maintaining customer records and ensuring compliance with data protection standards.

• Supporting the wider operation by receiving and allocating stock, assisting with stock checks, sourcing parts, reporting damages, and maintaining displays to manufacturer standards.

• Working collaboratively with colleagues, suppliers, and manufacturers to support business objectives and continuously improve service levels.

• Maintaining a professional appearance, organised workspace, and high standards of compliance and customer care.

About You

We're looking on behalf of our client for someone who enjoys building relationships, thrives in a busy environment, and is passionate about delivering excellent customer service.

Ideally, you'll have:

• Experience in automotive parts, distribution, telesales, or another customer-facing sales environment.

• Motor industry experience (preferred but not essential).

• Excellent communication skills with a professional telephone manner.

• Good IT skills and confidence using computer-based systems.

• The ability to work both independently and as part of a team.

• Strong organisational skills with excellent attention to detail.

• The ability to work efficiently to deadlines while maintaining high levels of customer service.

• A full UK driving licence.

We welcome applications from candidates who may not meet every requirement but have the right attitude, strong customer focus, and a willingness to learn and develop.

If you're looking to build a rewarding career within the automotive industry and want to join a supportive employer that invests in its people, we'd love to hear from you.