Sales Account Representative

Uline Inc., a leading North American distributor of shipping, industrial and packaging materials, is seeking a Sales Account Representative to drive growth within the supply chain, logistics and procurement space. In this Sales & Business Development role, you will manage a portfolio of B2B accounts, develop new business, and provide consultative solutions from Uline's extensive 40,000+ product offering. Collaborate closely with internal teams to ensure fast, reliable delivery and exceptional customer service. Uline's results-driven, collaborative culture offers comprehensive training, clear career paths, and ongoing professional development.

Responsibilities

• Develop and manage a portfolio of business customers within an assigned territory, focusing on long-term account growth and retention.

• Identify, prospect, and qualify new business opportunities in the supply chain, logistics, and procurement space to expand Uline's customer base.

• Partner with customers to understand their shipping, packaging, and industrial supply needs, recommending Uline products and solutions that optimize their logistics operations.

• Leverage knowledge of supply chain and logistics workflows to help customers streamline processes, reduce total landed cost, and improve service levels.

• Prepare and deliver consultative sales presentations, product demos, and cost-benefit analyses to decision-makers at various organizational levels.

• Analyze sales data, customer buying patterns, and inventory movement to identify upsell and cross-sell opportunities across Uline's 40,000+ product portfolio.

• Negotiate pricing, terms, and service agreements within established guidelines to close deals that drive profitable growth for Uline.

• Collaborate with internal teams, including sales support, customer service, operations, and distribution, to ensure accurate order fulfillment and exceptional customer experience.

• Maintain detailed and accurate records of customer interactions, opportunities, and pipeline activity in the CRM system to support forecasting and territory planning.

• Monitor industry trends, competitor offerings, and changes in customers' supply chain strategies to position Uline as a strategic partner.

• Respond promptly to customer inquiries, resolve issues, and coordinate with internal stakeholders to ensure high service levels and repeat business.

• Participate in ongoing training and development programs to deepen product knowledge, refine selling skills, and stay current on logistics and supply chain best practices.

• Contribute to team goals by sharing market insights, supporting peers, and actively participating in a performance-driven, collaborative sales culture.

Required Skills

• B2

• B sales and account management

• Prospecting and lead generation

• CRM software (e.g., Salesforce or similar)

• Sales pipeline and territory management

• Contract negotiation and closing

• Logistics and supply chain fundamentals

• Demand planning and inventory concepts

• Data analysis and sales forecasting (Excel/BI tools)

• Presentation and product demonstration skills

• Customer relationship management

• Pricing strategy and margin analysis

• Time management and organization

• Microsoft Excel, PowerPoint, and Word