Retail Sales Lead - Children's Apparel

Janie and Jack, known for our meticulously designed children's fashion, are seeking a dedicated Sales Lead to join our vibrant retail team. This role is pivotal in inspiring our team and elevating the shopping experience, ensuring every child and parent leaves our store feeling valued and stylish. If you have a flair for fashion, a passion for enhancing customer shopping experiences, and a drive to lead by example, we want you on our team. The Sales Lead will be instrumental in fostering a culture of premium customer service and operational excellence.

Responsibilities

• Drive sales through exceptional customer service and expert knowledge of products.

• Lead, train, and motivate team members to achieve sales targets and enhance customer engagement.

• Manage daily operations, including staff scheduling, inventory control, and visual merchandising.

• Develop strategies to increase customer traffic and optimize profitability.

• Ensure compliance with all company policies and operational standards.

• Handle customer queries and issues, providing high-quality resolutions.

• Collaborate with the management team to align sales strategies and promotions with corporate goals.

Required Skills

• Strong leadership and decision-making skills.

• Excellent communication and interpersonal skills.

• Proficient in managing multiple tasks and prioritizing effectively.

• Keen eye for fashion and merchandising.

• Ability to train and motivate staff in sales techniques and product knowledge.

• Experience in customer service management and conflict resolution.

• Basic understanding of CRM software and POS systems.