Retail Sales Lead - Car Wash Memberships

Finish Line Car Wash in Madisonville, KY is hiring a Sales Lead to drive membership and service sales while ensuring every guest enjoys fast, friendly, and high-quality service. In this hands-on role, you'll greet customers, explain wash packages, recommend upgrades, and close monthly plan sales. You'll help train and coach team members on selling techniques and customer service, assist with opening/closing, and monitor site cleanliness and safety. This position is ideal for someone energetic and dependable who enjoys goal-oriented work, teamwork, and opportunities to grow into higher leadership roles.

Responsibilities

• Greet customers and provide friendly, efficient service

• Explain wash packages, memberships, and add-on services

• Actively promote and close monthly membership sales

• Coach and support teammates on sales and service techniques

• Assist with shift leadership, opening, and closing procedures

• Monitor site cleanliness, safety, and equipment presentation

• Handle basic customer concerns and resolve issues promptly

• Track sales goals and help drive individual and team performance

• Support training of new employees on customer service standards

• Ensure a clean, welcoming environment that reflects the brand Required Skills

• Customer service

• Retail sales

• Cash handling/POS operation

• Membership/recurring plan sales

• Upselling and cross-selling

• Team leadership and coaching

• Basic operations and safety awareness

• Communication skills

• Conflict resolution

• Time management