Retail Lead Generation Specialist - Home Services

As a Retail Lead Specialist with ARS-Rescue Rooter, a national leader in residential and light commercial HVAC, plumbing, and electrical services, you will be the face of our construction-related home services in partnered retail locations. You'll proactively approach customers, explain products and service options, and generate qualified leads and appointments for our local service centers. Working in a safety-first, customer-focused culture, you'll track activity, meet daily lead and sales goals, and collaborate closely with branch teams. ARS/Rescue Rooter offers structured training, recognition for performance, and clear pathways to advance into leadership roles within our nationwide network.

Responsibilities

• Engage retail customers to promote ARS-Rescue Rooter construction-related home services.

• Qualify prospects and schedule in-home consultations or service appointments.

• Explain HVAC, plumbing, and electrical offerings in customer-friendly terms.

• Achieve daily and weekly lead, appointment, and sales targets.

• Maintain a professional branded presence and merchandising in retail locations.

• Accurately capture customer data in POS or lead-tracking tools.

• Collaborate with service center teams to ensure smooth handoff of leads.

• Follow safety-first guidelines and company policies in all retail locations.

• Participate in ongoing training to stay current on services and promotions.

• Provide feedback on customer trends and retail location performance.

Required Skills

• Retail sales

• Lead generation

• Customer service

• Construction services knowledge

• HVAC/plumbing/electrical basics

• Point-of-sale (POS) systems

• Merchandising

• Data entry & reporting

• Territory & schedule management

• Safety and compliance awareness