Patient Pathway Business Analyst

We are seeking an experienced Business Analyst to support the implementation of a CRM-based patient/client portal, with a strong focus on the end-to-end patient pathway and integration with medical patient records.

Key Responsibilities

• Map the end-to-end patient pathway, from referral/enquiry through assessment, treatment, follow-up and discharge.

• Capture and document business, clinical and user requirements.

• Map as-is and to-be processes, identifying gaps and opportunities for improvement.

• Define requirements for the CRM and patient portal, including patient records, appointments, communications, documents, forms and pathway tracking.

• Work closely with clinical, operational, IT, CRM and data teams.

• Define data and integration requirements between the CRM, portal and existing medical record systems.

• Produce user stories, process maps and acceptance criteria.

• Support solution design, testing, UAT and implementation.

• Ensure requirements consider patient experience, data protection, information governance and security.

Experience Required

• Strong Business Analysis experience, ideally within healthcare or another regulated environment.

• Experience implementing CRM, client/patient portals or workflow systems.

• Strong process mapping, requirements gathering and stakeholder management skills.

• Experience with system integrations and data flows.

• Experience supporting testing and UAT.

• Healthcare systems, EPR/EMR/PAS or patient pathway experience would be highly desirable.

Key Objective

To ensure the new CRM and patient portal provides a clear, joined-up view of the patient journey, enabling staff and patients to understand where the patient is in their pathway, what has happened, and what needs to happen next.

Rates depend on experience and client requirements