Operations Analytics and Insight Lead

OPERATIONSANALYTICS & INSIGHTS LEAD

LONDON/HYBRID

UP TO £100,000

This is a unique opportunity to lead an established analytics function while remaining close to the work. You'll combine people leadership, operational analytics, experimentation, and AI-driven innovation to influence business strategy and improve customer and operational outcomes.

ROLES AND RESPONSIBILITIES:

The Operations Analytics & Insights Lead will:

• Lead, coach, and develop a team of analysts and analytics professionals

• Define analytical priorities and building a structured, value-driven roadmap

• Partner with senior stakeholders to influence business decisions through insight

• Develop frameworks to measure operational performance and identify inefficiencies

• Deliver hands-on analysis, experimentation, A/B testing, and statistical evaluation

• Build scalable reporting and measurement frameworks

• Automate manual processes and improving analytical workflows

• Support AI-enabled operational initiatives, including chatbot and copilot analytics

• Establish trusted metrics, governance, and data quality standards

• Drive a culture of analytical rigour, commercial thinking, and continuous improvement YOUR SKILLS AND EXPERIENCE:

The ideal candidate will have the following skills and experience:

• Strong experience leading analytics, data, or insight teams

• Proven people management and stakeholder engagement capability

• Advanced SQL skills with the ability to work hands-on when required

• Experience developing analytical strategy and influencing senior leadership

• Strong statistical knowledge, including experimentation and significance testing

• Experience translating complex analysis into actionable business recommendations

• A track record of improving processes through automation and data-driven decision-making

• Practical experience using AI tools and technologies to enhance business processes

• Comfortable operating in fast-moving, commercially focused environments APPLY BELOW!