Membership Advisor

The Edge Fitness Clubs is seeking a motivated Membership Advisor to drive new membership growth and deliver exceptional service in a high-energy club environment. You will conduct tours, consult with prospects on their fitness goals, and recommend membership options that fit their needs and budget. Responsibilities include lead generation, outbound and inbound calls, follow-up on digital inquiries, and accurate processing of memberships and payments. You'll collaborate closely with the club team to hit sales targets, support events and promotions, and ensure a welcoming experience for all members. This role offers hands-on experience in fitness, sales, and customer service, plus training, advancement opportunities, and performance-based incentives.

Responsibilities

• Drive new membership sales through tours, outreach, and lead follow-up

• Deliver exceptional in-person and phone customer service

• Conduct needs-based consultations to match prospects with membership options

• Accurately process membership agreements and payments

• Maintain CRM records and track daily/weekly sales activities

• Support club events, promotions, and local outreach

• Collaborate with team to hit individual and club sales targets

• Assist with member onboarding and basic club orientation Required Skills

• Membership sales

• Lead generation

• Customer service

• CRM software

• Point-of-sale systems

• Fitness product knowledge

• Sales closing techniques

• Prospecting

• Telephone outreach

• Email communication