L2/ L3 Support Engineer - Azure & Hyper-V

IT Support Engineer (2nd / 3rd Line) - Azure & Hyper-V

The company Our client is an established Managed Service Provider supporting a varied portfolio of business customers. They're growing their technical team and are looking for a 2nd / 3rd Line Engineer with strong Azure and Hyper-V experience.

The role You'll provide 2nd / 3rd line support to multiple client environments, remotely and on-site. You'll own incidents through to resolution and handle escalations from 1st line. You'll also contribute to infrastructure and cloud migration projects.

Key responsibilities

• Deliver 2nd / 3rd line support across on-premise, Azure and hybrid environments

• Administer and troubleshoot Hyper-V hosts and virtual machines

• Support Azure infrastructure, including VMs, storage and Entra ID

• Manage Windows Server, Active Directory, DNS and DHCP

• Support Microsoft 365, including Exchange Online and SharePoint

• Work tickets through an ITSM/PSA platform to SLA

• Assist with backup, disaster recovery and migration projects What you'll need

• Proven 2nd line experience, ideally within an MSP

• Strong hands-on Hyper-V experience

• Practical experience supporting Microsoft Azure

• Solid Windows Server and Active Directory knowledge

• Experience with Microsoft 365 administration

• Confident communicating with customers and prioritising a varied workload

• Availability to join an out-of-hours support rota Nice to have

• AZ-104 (Azure Administrator)

• Experience with ConnectWise or a similar PSA/RMM tool

• Exposure to firewalls, VPNs and general networking

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