IT Support Technician - Manchester

IT Support Technician - Manchester

We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times.

We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email.

Key Responsibilities

• Respond to and resolve technical queries and incidents, owning the resolution process.

• Prioritize incoming support requests effectively.

• Provide support via phone, email, in-person, and remote tools for teams across multiple locations.

• Drive service improvements and contribute to process enhancements.

• Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management.

• Ensure all service-level agreements (SLAs) are met.

• Escalate technical issues as required.

• Perform routine software and hardware configuration and installations.

• Deliver excellent customer service, ensuring users are updated throughout the resolution process.

• Recommend improvements to team performance and operational efficiency.

Key Skills & Experience

• Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer.

• Experience with Azure Active Directory maintenance.

• VMware

• Desktop support experience for Windows 11 and macOS systems.

• Device management and monitoring experience, including Entra ID.

• ITIL Foundation knowledge, ideally certified.

• iOS/iPhone/iPad support and configuration.

• Familiarity with IT service desk tools (e.g., FreshService, remote desktop support).

Desirable Skills:

• LAN/WLAN administration (HP Procurve, Cisco Meraki).

• VOIP telephony systems (RingCentral, 3CX).

• Mobile device management experience.

Interested? Please Click Apply Now

IT Support Technician - Manchester City Centre